Shipping & Returns

Shipping & Freight Claims

Old Domin­ion Freight Pro­gram: Ship­ping charges pre­paid by Old Domin­ion will include an admin­is­tra­tive charge and Old Domin­ion reserves the right to use its car­ri­er of choice. Deliv­ery is on a dock to dock basis. Spe­cial requests such as lift gate at deliv­ery, inside deliv­ery, noti­fy before deliv­ery, etc. must be not­ed on the Customer’s pur­chase order and are sub­ject to addi­tion­al charges.

Freight Dam­age Claims: It is the respon­si­bil­i­ty of the Con­signee to thor­ough­ly inspect all incom­ing prod­uct. Dam­ages and short­ages must be not­ed on the deliv­ery receipt and Old Domin­ion must be noti­fied imme­di­ate­ly. Ship­ping con­tain­ers must be retained to qual­i­fy for a freight claim. Fail­ure to note dam­ages or short­ages at time of deliv­ery con­sti­tutes accep­tance of mer­chan­dise and waiv­er of any dam­ages or short­ages.

Third Par­ty Freight: For Cus­tomers han­dling their own freight, freight terms are F.O.B. Ori­gin and the goods are the respon­si­bil­i­ty of the Con­signee at the time the bill of lad­ing is signed by the car­ri­er at pick up at point of ori­gin. In the case of dam­ages or short­ages, the Cus­tomer is respon­si­ble for han­dling and pro­cess­ing claims.


No prod­uct may be returned with­out Old Dominion’s writ­ten autho­riza­tion, which may be grant­ed or with­held at the sole dis­cre­tion of Old Domin­ion. Items autho­rized for return require a fac­to­ry pro­vid­ed return autho­riza­tion num­ber and may incur a 20% restock­ing fee. Items return to Old Domin­ion with­out an autho­riza­tion num­ber will be refused.

All sales are final on cus­tom goods. Most items are made to order to meet our cus­tomers’ spec­i­fi­ca­tions (stain, uphol­stery, size, shape, etc) and are there­fore con­sid­ered cus­tom.