Shipping & Returns
Shipping & Freight Claims
Old Dominion Freight Program: Shipping charges prepaid by Old Dominion will include an administrative charge and Old Dominion reserves the right to use its carrier of choice. Delivery is on a dock to dock basis. Special requests such as lift gate at delivery, inside delivery, notify before delivery, etc. must be noted on the Customer’s purchase order and are subject to additional charges.
Freight Damage Claims: It is the responsibility of the Consignee to thoroughly inspect all incoming product. Damages and shortages must be noted on the delivery receipt and Old Dominion must be notified immediately. Shipping containers must be retained to qualify for a freight claim. Failure to note damages or shortages at time of delivery constitutes acceptance of merchandise and waiver of any damages or shortages.
Third Party Freight: For Customers handling their own freight, freight terms are F.O.B. Origin and the goods are the responsibility of the Consignee at the time the bill of lading is signed by the carrier at pick up at point of origin. In the case of damages or shortages, the Customer is responsible for handling and processing claims.
No product may be returned without Old Dominion’s written authorization, which may be granted or withheld at the sole discretion of Old Dominion. Items authorized for return require a factory provided return authorization number and may incur a 20% restocking fee. Items return to Old Dominion without an authorization number will be refused.
All sales are final on custom goods. Most items are made to order to meet our customers’ specifications (stain, upholstery, size, shape, etc) and are therefore considered custom.